The first thing is that the customer needs to know who you are.
Francescastella.co.uk is a site operated by ‘Francesca Stella’.
We are registered in UK as sole trader and with our registered office at 4, Beacon Estate; Sacred, Penzance; TR20 8QR
Our main trading address is: 4, Beacon Estate; Sacred, Penzance; TR20 8QR
We are regulated by by English law.
The website is owned by Francesca Stella and the data controller is Francesca Stella.
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillments.
We may monitor traffic to our site and collect the following information:
The reasons for this are:
We may disclose your personal data:
We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
Please contact us to let us know if you require an exchange or a refund. All cancellations and exchanges must be in writing.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you by the method you made the payment and usually takeS around 30 days from the day we received the cancellation notice.
You will not have any right to cancel a purchase for the supply of any of the following goods:
All notices you send us must be sent to the contact details on this site (link). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.
We cannot guarantee that the information in this website is correct and accept no responsibility for an technical or pricing errors. All reliance placed on the information within this website is strictly at your own risk. We are not liable for any damages arising from your connection to this website, however caused, therefore it is at your own risk.
All products, logos, images and text are subject to the copyright laws. All rights of ownership belong to Francesca Stella.
These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.